Our Dedicated Surgical Staff

 

Rachel – Office Manager,  Surgery Scheduler

Rachel has been a dedicated member of ABSS since 2020. She brings over five years of experience in patient coordination and more than a decade in insurance coordination. As the Office Manager and surgery scheduler, Rachel plays a critical role in both the administrative and clinical coordination of care. She oversees daily operations, supports both staff and patients, and ensures a smooth, compassionate experience for everyone who walks through the door. She also remains a vital resource for all insurance-related matters.

Outside the office, Rachel is a proud mom to three wonderful kids who constantly remind her of the importance of patience, love, and laughter. She also supports our team at the Corpus Clinic.

“It’s a blessing to be able to help people through life-changing moments, trusting God with the rest.”

Lisa – Clinical Assistant & Bariatric/Personal Trainer

Lisa joined Dr. Chang’s team on October 17, 2023, bringing over 30 years of experience in health and fitness, along with a strong passion for helping others lead healthier lives. For the past 15 years, she has worked as a certified personal trainer, and for the last 8 of those years, she has focused specifically on training Dr. Chang’s pre- and post-op bariatric patients. She loves being part of each patient’s journey—celebrating their physical progress in the gym and the positive lifestyle changes they achieve through bariatric care. Outside of work, Lisa enjoys gardening, flower arranging, watching Astros baseball, playing trivia, and spending quality time with her husband, Colby, and their beloved “fur baby,” Ava Grace.

Luisa – Front Desk Receptionist

Our newest team member, Luisa, joined Dr. Craig Chang’s office in June 2025, bringing her expertise and enthusiasm to a practice dedicated to delivering high-quality care.

With over 13 years of experience as a front-desk receptionist in medical office settings, Luisa has a strong background in clerical support and customer service. She is skilled in appointment scheduling, insurance verification, and maintaining patient confidentiality—all while ensuring smooth and efficient office operations. Luisa is passionate about creating positive patient experiences and upholding compliance with healthcare regulations.

Outside of work, Luisa is a devoted mother of two and a proud grandmother to two wonderful grandchildren, with whom she loves spending her free time.

Norma – New Patient Coordinator

Norma joined Dr. Craig Chang’s team in August 2024 and serves as our New Patient Coordinator. Often the first point of contact for our patients, she manages new patient scheduling, insurance verification, and intake with care and professionalism. Norma is dedicated to creating a smooth, supportive experience that helps patients feel confident and comfortable from their very first interaction with our office. Known for her clear communication and warm, approachable style, Norma works closely with both patients and providers to ensure each step of the process flows seamlessly. She lives by her motto: “Focused on making every patient feel welcome, informed, and supported.”